![]() Most of us went entirely without salary for more than a year in order to spend all of Backblaze’s resources building products our customers would love. The first two after the five original founders deserve special mention as demi-founders: Damon Uyeda and Nilay Patel. Incredible story. “Early on, we grew our team by hiring co-workers from previous companies who we trusted with what we consider to be our lives and livelihood-our customers’ data. When there are problems with our software, we share what went wrong and the steps being taken to fix it, like in 2016 when a bug in a different company’s software caused problems with the Backblaze client if both pieces of software ran on the same customer laptop. This openness has been met with customer appreciation and loyalty.” When we face problems, like we did during a 2010 power outage at a datacenter, we openly share what went wrong and how we will do better in the future. We shared the source code algorithms used to encode and replicate our customer data to keep it safe. We shared exactly how we store customer data redundantly, and how we do it inexpensively. We release quarterly hard drive reports detailing the performance of each serial number and brand of the nearly 200,000 drives in our datacenter. Transparency with customers drives trust. “Transparency is more than a value for us, it’s our default approach. ![]() These customers use our Storage Cloud platform across more than 175 countries to grow and protect their business data on our approximately 2 exabytes, or 2 trillion megabytes, of data storage under management. Our solutions are designed for individuals and businesses of all sizes and across all industries but have a particularly strong appeal to mid-market organizations (which we define as organizations with 10 to 999 employees).” Consumer and SMB focus. There are “over 480,000 customers as of June 30, 2021.
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